Rite Way Auto Transport

Converible was delivered in the median of a 4 lane rd. instead of at a vacant shopping center parking lot as agreed. The police had stopped to question the driver. He told the driver to move quickly. Car was in median and then moved to a parking lot. Car was very dirty, it was supposedly an enclosed transport. Examined the body panels, all appeared in order. The top was VERY dirty. The smudge marks on the top turned out to be tears. I sent pictures and Michael from Riteway said "he and his company would make it right". The receipt showed NO DAMAGE to the convertible top. Michael is VERY untruthful, he strung me along for 5 weeks. I got him estimates and he said he would call me. He never called, I called him and he said he would talk to his boss and get back to me the next day. NEVER HAPPENED.His last lie was "he was waiting to hear back from the insurance company". After 6 weeks he finally gave me the name of the insurance company. The insurance company never received a call or claim from Michael O'sullivan or Riteway another outright lie. I think Michael and Riteway strung me along hoping I would just give up. THEY ARE NOT ANYWHERE NEAR HONEST BUSINESS PEOPLE!!

Service cost: $1275

I received a reasonable quote from John. He proceeded to tell me that all of the "other" companies would quote me less, try and up-sell, leave my car sitting, ect ect ect. He told me they pride themselves on A customer service. Our verbal deal was my car was to be picked up mon/tue and dropped to me thurs/fri. Sounded fantastic! The contract stated 1-10 day pickup window, which he ASSURED me to disregard, "it's just standard, we'll get it to you by the end of the week." Silly me right?!?! When they never contacted me mon/tues for pickup details I began to call. Everyone was always on the other line. I finally spoke to John this morning who assured me he would make it happen and call me before he left today. Guess what, he's gone and no phone call. I cancelled my order and went with someone who's willing to put their keyboard where there mouth is and write our agreed details out- lesson to me. Lesson to John- don't undersell your loads to hook a customer and then ask for more money, which you then still cannot come through on- you're just like the other guys you warned me about. .

Service cost: $675